Fantastic company is a wonderful asset to our community


I WOULD like to use your newspaper to highlight an issue of customer service.

The chair of my three-piece suite declined to recline and neither my husband nor I could sort the problem.

The next morning at 9am I rang the supplier to ask whether they could help. The man I spoke to remembered which suite I had bought and volunteered the information that staff would be in Annan that morning and if I was at home, they would visit and see whether they could help.

By 12.15pm, the said people arrived and within 30 minutes they had replaced a broken cable and the chair was as good as new.

There had been no mandatory 20 minutes on hold or tale that I was out of warranty. The company came and fixed my 10-year-old suite. The staff were courteous and helpful, as they always are.

The name of this customer-friendly company is Latimers of Langholm. Please, people in the area, use this wonderful asset because you truly have a fantastic company at your disposal.

Jean S Heughan


Wednesday, July 5, 2017 at 4:12PM
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